FAQ
Didn't find the answer? Please contact our technical support team
What is Client’s Profile (personal profile of a Client)?
How to create Client's Profile?
What is a nickname?
When registering a Client Profile, you need to specify your nickname. This unique name identifies you within the service Social Trading. A nickname shall start with a letter and can include numbers and underscores. Spaces are not allowed.
Please note that you need to contact the support team via Live Chat if you want to modify your nickname again.
What is a demo mode?
How to switch between demo trading and real trading?
How many profiles can a Client have?
According to the policy of LiteFinance, a Client is only permitted to have one profile. However, each Client is entitled to have up to ten active trading accounts in his/her personal profile. The number of active trading accounts, permitted to operate at the same time in the Profile of a Client can be increased upon your request through the General Customer Inquiries Department.
How to confirm your e-mail?
How to verify your telephone number?
How to change my phone number or email?
How to update your residential address?
How to verify Client’s Profile?
What documents does the LiteFinance accept for verification?
The documents confirming identity shall be issued by a legal government agency and shall contain a photo of the Client. It can be the first page of internal or international passport or a driving license. The document shall be valid for at least 6 months from the date of completing the application. Each document shall specify validity dates.
The document confirming your residential address can be the page of your passport indicating residential address (in case the first page of your passport was used to confirm identity, both pages shall have a serial number). A residential address can be confirmed with a utility bill containing the full name and actual address. The bill shall be not older than three months. As the proof of address, the Company also accepts bills from internationally recognized organizations, affidavits or bank statements (mobile phone bills are not accepted).
These must be easy-to-read color copies or photos uploaded as jpg, pdf, or png. The maximum file size is 15 MB.
I don't receive SMS notifications from LiteFinance. What should I do?
- Make sure you have indicated your phone number correctly in your Client Profile. If not, then enter the correct number.
- Make sure you have verified your phone number in your Personal profile. If not, verify it.
- If the problem persists, please restart your phone.
- If the issue is not resolved, your mobile operator probably blocks short code messages. If so, contact our support service via Live Chat, and a code will be sent to your phone number manually.
- To receive SMS from our company in the future, you need to contact your mobile operator and unblock short code messages.
Note that SMS that we send to our clients are free.
How to open a trading account?
How do I make an account my main account?
How do I start trading in financial markets?
How do I start copying?
First, you need to top up the trading account you have set as the main one. Note that the minimum copy-trading amount is often set by the trader you have chosen, and the minimum deposit of $50 might not be enough.
Go to the "Copy" section and set a group of traders who correspond to your requirements using filters. We cannot recommend any particular traders because you need to make this decision yourself based on their trading strategy, risks, period of work, and number of copying traders. All the information on traders is displayed as a transparent monitoring table. Before making a decision, you can send a message to a trader. Having selected a trader, click on their nickname to open the settings window. Here you can specify a sum to be used to copy the trader, select a copy type, and set copy stop terms. For more information on the settings, please read our FAQ concerning the work on the Social Trading/Copy-trading platform.
Once you've saved your settings, click on "Copy." The trader you copy will be displayed in your Portfolio at the bottom of the page. You can copy several traders simultaneously. You cannot copy the same trader several times simultaneously, but you can increase your copy-trading amount for this trader. The sum to be used for each copy process is set by yourself.
How to change password to access Client’s Profile?
If you have forgotten or wish to change your access password to Client’s Profile, use the password recovery option located on the client profile login page (Forgot password?) You can also contact General Customer Inquiries Department requesting them to change your password, where a manager will ask you to provide required identification data. It is recommended to set up a complex password using letters, numbers and special characters. The data on your password shall be kept secret and secure.
How to change trader’s password to access your trading account?
How to change credit leverage?
How to delete the account?
How to close your profile?
How to register in affiliate programs?
I can't see my account. Where is it?
If no transactions have been made on a trading account for 3 months, the account is classified as dormant. The Company charges a fee for servicing inactive accounts in the amount of 10 USD (or the equivalent in the account currency) for every 30 calendar days.
The account will be archived in 40 calendar days after its balance has reached zero.
Contact LiveChat to restore your archived account.
To avoid the described situation, regularly use any trading accounts in your profile. Please note that connecting to a trading account via a trading terminal is not considered activity, nor is placing pending orders. Any of your profile accounts must open and close trading positions or carry out balance transactions to remain active.
Two factor authentication: what you need to know?
You can enable additional security methods in the Client Profile. To do this, log in to your Client Profile, go to "Security" and turn on the methods that you think are the most convenient. You can enable the Google authentication, SMS authentication and Email authentication simultaneously or one at a time.
When using SMS or Email authentication, you will receive a single-use code via SMS and/or email every time you try to log in to your Client Profile. A criminal will thus be unable to log in to the profile without having access to your phone and/or email.
To use Google authentication, you will need to download the Google Authenticator app from Google Play or App Store and install it on your device. When using this security method, you will have to enter a single-use code generated by the app every time you log in to your profile.
مهرباني وکړئ په یاد ولرئ چې د ګوګل تصدیق کونکي لخوا رامینځته شوی کوډ ځینې وختونه د اپلیکیشن عملیاتي ځانګړتیاو له امله نه منل کیږي. د دې مسلې حل کولو لپاره، ډاډ ترلاسه کړئ چې ستاسو د وسیلې وخت زون په اتوماتیک ډول ټاکل شوی. بیا ، د کوډ ښودلو په سکرین کې ښکته سویپ کړئ ترڅو د لټون بار کې د کلاوډ آیکون روښانه شي او ستاسو د ګوګل حساب سره پیوستون تازه شي.
Attention! If you lose access to the device on which Google Authenticator is installed, you will no longer be able to log in to your Client Profile. If this happened, please contact our support team in any convenient way.